§ Customer story
Marchbank Legal
Legal services
Precedent search that shows its work.
Marchbank's lawyers find their own past advice in seconds and see which matter it came from.
Metric
62%
fewer follow-up emails to the knowledge team
Customer
Priya Venkataraman
Role
Knowledge Lawyer
It quotes our own precedent back at us, with the matter number. That is what makes it usable.
The problem
A firm’s best work is buried in old matter files. Junior lawyers emailed the knowledge team for precedents, and the team answered from memory.
What changed
Marchbank connected its precedent bank with client-matter permissions intact. A lawyer only sees answers drawn from matters they are cleared to open.
The result
Follow-up emails to the knowledge team dropped by 62% in the first quarter, and the team now spends that time improving the precedents themselves.
