§ 01
Journal
Notes from the people building it.
How we test citations, how customers roll out, and what we got wrong.
§ 02
All notes
Engineering
How we check that a source really says what we claim
A citation that points at the wrong page is worse than no citation. This is the checking step we run before an answer is shown.
Guides
Writing a company handbook people actually search
Seven habits that make a handbook easier for people, and for tools like ours, to answer questions from.
Research
What we learned from 40,000 unanswered questions
Most unanswered questions are not hard. They are missing a document nobody wrote down.
Security
Permissions are part of the answer
An answer engine that ignores who is asking is a data leak with a friendly face.
Guides
A short guide to rolling out an answer engine
Start with one team, one folder and ten real questions. Here is the two-week plan we give new customers.
The Ostler letter
Notes like these, once a month.
New articles, release notes and one useful link. No tracking pixels.